Shipping Policy

1. AVAILABILITY & FULFILLMENT

Every order placed on CHARAIDEO RESERVES is carefully packed and fulfilled under appropriate quality and packaging checks. Please ensure that your shipping details, including your address and contact information, are accurate to avoid processing or delivery delays.

2. PROCESSING TIMES

Orders are generally processed and dispatched within 2-4 business days of receiving the order.

During peak periods, promotions, or unforeseen operational circumstances, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation along with the applicable tracking details.

3. DELIVERY TIMELINES & LOGISTICS

We currently ship orders across India through reliable delivery partners.

Estimated delivery timelines, excluding order processing time, are:

• Metro cities: 3-5 business days
• Rest of India: 5-8 business days
• Remote or difficult-to-service locations: 7-10 business days

Delivery timelines are estimates and may vary depending on the destination, weather conditions, public holidays, serviceability, and other circumstances beyond our control.

International Orders:
International shipping may be available to select destinations. For international orders, shipping availability, delivery timelines, shipping charges, and applicable customs duties or taxes may vary depending on the destination.

For international shipping enquiries, please contact us directly at sales@ulkamgroup.com before placing your order.

4. SHIPPING RATES

For domestic orders within India, shipping charges are calculated at checkout based on the delivery location, package weight, and applicable shipping charges.

For international orders, shipping charges will be communicated separately based on the destination, package weight, and applicable international shipping costs.

For international shipping enquiries, please contact sales@ulkamgroup.com.

5. DELIVERY ATTEMPTS & CUSTOMER AVAILABILITY

Please ensure that someone is available at the provided delivery address to receive your order.

If a delivery attempt is unsuccessful due to an incorrect or incomplete address, an unavailable recipient, refusal to accept the package, or other reasons attributable to the customer, additional delivery attempts or re-shipping charges may apply.

If you need to change your delivery address after placing an order, please contact us at sales@ulkamgroup.com as soon as possible. We may not be able to modify the address once the order has been dispatched.

6. LOST, STOLEN, OR DAMAGED PACKAGES

Once an order has been handed over to the delivery partner, the shipment is subject to the delivery partner's handling and delivery process.

If your tracking status shows the package as “Delivered” but you have not received it, please contact us at sales@ulkamgroup.com within 48 hours so that we can investigate the matter with the delivery partner.

If your package arrives visibly damaged, please take clear photographs of the outer packaging and the product before opening or immediately upon receiving it. Please contact us at sales@ulkamgroup.com within 48 hours of delivery, along with the relevant photographs and order details.

We will review the matter and take appropriate action based on the circumstances.

7. NON-DELIVERY & RETURN TO ORIGIN

If an order cannot be delivered due to an incorrect or incomplete address, repeated failed delivery attempts, refusal to accept the package, or other customer-related reasons, the shipment may be returned to our facility.

Any applicable re-shipping charges may be payable by the customer before the order is dispatched again.

8. CONTACT US

For any questions regarding shipping, delivery, tracking, international orders, or your order in general, please contact:-

Ulkam Group LLP
Email: sales@ulkamgroup.com

We will be happy to assist you with your order.